|Job Title:||Patient Relations Manager|
|Company Name:||Citrus Valley Health Partners|
|Employment Type:||Full Time|
|Location:||WEST COVINA, CA, United States|
|Department:||CVHP Patient Experience|
|Shift Hours/ Days:||8AM-4:30PM|
|Degree Required:||None Specified|
|Date Posted:||Dec 4, 2012|
|Campus/Location:||Citrus Valley Health Partners|
|Note: Please read the complete description below before applying for this job.|
The Patient Relations Manager acts as a liaison between patients, patients' relatives or representatives, and CVHP. Investigates patient complaints, serves as an advocate for the patient, and responds to patient needs. Tracks and analyzes data, prepares reports, and participates in committees as required.
BA/BS in Business Management or related field is preferred.
Minimum of two years prior patient relations experience. Knowledge of patient safety goals, regulatory guidelines pertaining to healthcare consumer advocacy and complaint management, and other applicable healthcare laws. Computer skills, including Word, Excel, PowerPoint, and Access preferred. Excellent verbal and written customer service skills required.
*Citrus Valley Health Partners is an Equal Opportunity Employer and does not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify the Human Resources Department by calling 626-858-8515.